UNDERSTANDING THE MOTIVATION OF CIVIL SERVICE EMPLOYEES WORKING IN NON-GAZETTED CLASS

Abstract

This study focuses on understanding the motivation of non-gazetted class civil service employees in federal secretariat construction and management office Kathmandu. Employees describe the cause of motivation and their effect on their performance in service delivery. This study uses qualitative research design with the first-hand information using observation and informal interview with selected participants. The participants are motivated to fulfill their needs at workplace because needs generate stress among the employees, and they wanted to be free from stress. An interpretative paradigm is best fitted to analyze multiple realities of employee motivation. The research used the theory of hierarchy of need that provides the bases for understanding the process of employee motivation. The research finds that human desires vary person to person, they cannot be same for two different individuals, and therefore implications of motivation for an organization should also be according to need and behavior of employees. In the organization culture of civil service, it is the role of manager to identify the most effective drive of motivation for employees. Motivation can be positive and negative, intrinsic, and extrinsic, productive and ii counterproductive; analyzing and understanding the need as well as behavior of employees for motivating them is complex task. Thus, motivation is also taken as a part of complex phenomena. In the context of achieving sustainable development goals, civil service employee’s performance play key role and their motivation is vital for their quality of performance. However, skill, capabilities and resources also have important part to play in executing Sustainable Development Goals. Though it seems simple subject to understand at glace, but it has different realities person to person. In this actuality, rigorous research is needed to understand the motivation of civil service employees and its implication for achieving Sustainable Development goals.